FAQs

Frequently Asked Questions

 


Are your items authentic?

We conduct in-house authentication to verify each piece before we list it on our website.

 

Are your items used?

We sell secondhand and new items. New items are classified as Mint (New with Tags) or (new without tags) in the item description. Secondhand pieces are categorized as Excellent, Very Good and Good.

 

What if the item does not match the description on your site?

If you have received an item and its condition description does not match the item upon receipt please send a brief description of the condition of the item with a few pictures to info@secondluv.ca and someone from our team will be happy to assist you.

 

When will I get my order?

Please allow 1-2 business days to prepare your order for pick up.

 

How do I consign?

You can contact info@secondluv.ca attach clear pictures of each item you would like to consign with brand name and size if applicable. Someone from our team will be happy to assist you.